Refund Policy

What happens on its own if something goes wrong

• ✓If a technical problem stops your declaration from generating, the system retries on its own. After 20 minutes you can tap Refund me now at any time, or let it keep trying.
• ✓If the technical problem is not fixed, your order is refunded automatically 24 hours after it started, or sooner if your mail-by date is close.
• ✓If your answers need one more detail before your declaration can be written, we ask you on your dashboard and by email. Answering continues the process on its own. While we wait, you can choose Get a full refund. If you don’t answer, your order is refunded automatically 72 hours after we ask, or sooner if your mail-by date is close.
• ✓If the system finds that your ticket is not eligible when it prepares your declaration after you pay, or while it retries it, your order is refunded automatically.
• ✓If you paid with a Driver Pack credit, you get your credit back instead of money.
• ✓A purchase made in the TicketClear app for Android is refunded through Google Play. Apple does not let apps refund App Store purchases, so for a purchase made in the iPhone app we close the order and email you how to ask Apple for the refund.

When a refund is given

• ✓A system error prevented your document from being created
• ✓A system error produced incorrect court information in your filing packet
• ✓You were charged more than once for the same order
• ✓Your ticket turned out not to be eligible after you paid

What is not covered

Once your declaration has been generated, the service has been delivered. A refund is not given for a change of mind or for wanting different content in your documents. Before you sign, you can review your declaration and change anything you want.

The court’s decision, whether the citation is dismissed or not, is not grounds for a refund.

How a refund reaches you

A card refund goes back to the card or wallet you paid with. Your bank usually shows it within 5 to 10 business days.

A refund for a purchase made in the TicketClear app for Android is made through Google Play and goes back to the payment method you used in Google Play. It can take a few days to show.

TicketClear cannot refund a purchase made in the TicketClear app for iPhone or iPad, because Apple handles App Store refunds. To get that money back, ask Apple at reportaproblem.apple.com. Apple decides whether to give the refund. If Apple declines the refund for an order we closed without finishing it, or has not refunded it 7 days after you ask, we add one free letter credit to your TicketClear account. If Apple refunds it later, we take that credit back off your account.