Terms of Service

Last updated: November 4, 2026

1. Acceptance of Terms

By creating an account or using TicketClear, you agree to these Terms of Service. If you do not agree, do not use our services.

2. Service Description

TicketClear is an automated document generation tool. We format your statements into a Trial by Written Declaration for California infraction-level traffic citations, as provided for under California Vehicle Code Section 40902. We are not a law firm. We do not provide legal advice. We do not represent you in any legal proceeding. We do not guarantee any particular outcome.Our team never writes, edits or changes your declaration. Its wording comes only from your own answers, put into form by our automated tool, and from the choices you make before signing: keeping or removing points, editing the text yourself, or asking the tool for a change. Before you sign, you confirm that your declaration is accurate.Our team only fixes technical problems. Our team may look at your documents only to fix a problem in how they are produced, signed or delivered, for example a draft that did not generate, a form or page count error, a signature error or a file that did not send. Fixing a technical problem never means changing what you said: at most, the automated tool prepares your declaration again from the same answers, and you review it again before you sign.If an automated check finds something in your own words that you may want to look at again, we tell you, and you decide whether and how to change it. We never change a document after you have signed it.

3. User Responsibilities

You are the author and owner of your declaration. You are responsible for the accuracy of the information you provide. You are responsible for reviewing your generated declaration before filing. You are responsible for meeting your court deadline, including printing and mailing your documents to the court.

4. Eligibility

Age requirement: You must be at least 18 years of age to use TicketClear's services. By using this platform, you represent and warrant that you are 18 years of age or older. If you are under 18, you may not use this service; please ask a parent or guardian to submit on your behalf.Citation eligibility: Our service is available for California infraction-level traffic citations only. The following violation types are outside the scope of our tools and will be automatically declined: DUI (VC 23152, 23153), hit-and-run (VC 20001, 20002), reckless driving (VC 23103, 23104), evading a peace officer (VC 2800.1, 2800.2), speed over 100 mph (VC 22348(b)), and zero-tolerance underage DUI (VC 23140, 23136). We check eligibility before you pay.Your own ticket: You may use TicketClear only for a citation that names you as the person charged, and only to respond for yourself. You may not use it to respond for a company, an employer or another business, or to answer a charge against a business, even one you drive or work for. A ticket you received while driving a company vehicle is fine when the citation charges you personally.

5. Refund Policy

TicketClear's service is complete at the point of document generation. Once your Trial by Written Declaration PDF has been created, the service has been delivered.Refunds are issued for: a system error that prevented document generation, a system error that produced incorrect court information in your filing packet, a duplicate charge, or a triage error where your citation was deemed ineligible after payment was collected.Refunds are not issued for: dissatisfaction with the content of your generated documents, a change of mind after document generation, or the outcome of your case.Only Apple can refund a purchase made in the TicketClear app for iPhone or iPad, under the App Store's own rules.See our full Refund Policy for details on how to request a refund.

6. Payment

Purchases on the TicketClear website are processed securely through Stripe. Purchases made inside the TicketClear app for Android are paid through Google Play, and purchases made inside the TicketClear app for iPhone or iPad are paid through Apple's App Store, under that store's own payment terms. All prices are one-time fees displayed at the time of purchase. We do not store your credit card details. Your bail deposit, required by the court to process a Trial by Written Declaration, is separate from TicketClear's service fee and is paid directly to the court.

7. Prohibited Conduct

You agree not to: scrape, crawl, or otherwise extract data from TicketClear by automated means; reverse-engineer, decompile, or disassemble any part of our platform; use the service for competitive intelligence gathering or to build a competing product; or access the service through automated tools, bots, or scripts except as explicitly permitted.

8. Intellectual Property

The declaration documents generated by TicketClear are your property. You authored the statements within them. However, the TicketClear platform, templates, algorithms, interface design, and underlying code are the intellectual property of TicketClear and may not be copied, modified, or distributed.

9. Limitation of Liability

TicketClear provides document generation tools on an "as is" basis. We are not liable for court decisions, missed deadlines, postal delays, or any other outcomes related to your traffic citation. To the maximum extent permitted by law, our total liability for any claim arising from your use of the service is limited to the amount you paid for the service.

10. Governing Law

These Terms are governed by the laws of the State of California. Any disputes arising from or relating to these Terms or your use of TicketClear shall be resolved in the state or federal courts located in California.

11. Privacy

Your use of TicketClear is also governed by our Privacy Policy, which describes how we collect, use, and protect your information.

12. SMS Communications

By providing your phone number during the citation submission process, you consent to receive transactional SMS messages from TicketClear, LLC. These messages may include:

Order confirmation when your documents are being prepared
Notification that your declaration documents are ready
Notification when your filing packet is ready for download

Message frequency: Up to 3 messages per citation submitted.Message and data rates may apply depending on your carrier and plan.To opt out: Reply STOP to any message at any time. You will receive one confirmation message and no further SMS will be sent.To get help: Reply HELP or contact us at support@ticketclear.ai.Opting out of SMS does not affect your ability to use TicketClear's services. Your documents will still be generated and available for download.We do not sell your phone number or use it for marketing purposes. See our Privacy Policy for full details on how we handle your information.

13. Contact

Questions about these Terms? Contact us at support@ticketclear.ai.

See also our Privacy Policy and Refund Policy.